We accept returns within the first 14 days of you receiving your order, provided the items are undamaged and in their original packaging. Once the items arrive back with us and have been checked, we will process a full refund for them. We are unable to refund any shipping costs incurred. We do not accept returns for refunds after 14 days has passed.

We are able to process returns quicker if we know to expect them and they have the correct documentation with them. If you wish to return your items, please email info@laurusdecor.co.uk in advance to advise us that you wish to return their items. To help us process your return, please complete and include our returns form with your returned items.

Refunds can take up to 5-7 working days to be processed from the date the return arrives.

A refund can only be credited back onto the original card or bank account used to purchase the goods and will be issued within 14 days of receiving your goods in re-sellable condition.

Customers will be responsible for paying for their own return shipping costs. Such costs are non-refundable. All returns must include tracking and full insurance to cover any damage to the goods during transit.

Bespoke orders (cut to measure) cannot be returned.

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